1. Home
  2. FAQ
Help Center

995app FAQ – All Your Questions Answered

From opening an account to payments, bonuses, gaming, and security — this page has detailed answers in English to all your questions about 995app.

50+ FAQs
Support in Bengali
Updated 24/7
Live Support
50+
FAQ
8
Browse by Category
24/7
Live Support
<2 min.
Average Resolution Time

Why This FAQ Page?

Everything About 995app in One Place

You may find the answer to your issue right here, before ever needing to contact support. All answers are written in plain, easy-to-understand language.

Account & Registration

Find answers to all questions about registration, account verification, password changes, and profile updates.

Payments & Withdrawals

Learn about the rules, processing times, and limits for deposits and withdrawals via bKash, Nagad, and Rocket.

Bonuses & Promotions

Find out in detail how the welcome bonus, cashback, reload bonus, and referral program all work.

Security & Privacy

Learn about account security, two-factor authentication, and keeping your personal information safe.

Gaming & Betting

Full details on Sports Betting, Live Casino, lottery rules, and our fair gaming policy.

App & Technology

Get help with downloading, installing, updating, and troubleshooting the 995app mobile app.

Account & Registration

To open an account on 995app, you'll need an active mobile number or email address, a strong password, and confirmation that you are over 18 years of age. You may also be asked to provide your National ID or passport details later for identity verification. Click here to get started with registration.

Creating an account on 995app takes just 3 to 5 minutes. Fill in the form with your mobile number or email, verify the OTP, and set a password — and your account is ready to go.

No. Under 995app's policy, each person may only hold one account. Creating multiple accounts may result in all accounts being permanently banned and any balance being forfeited.

Login page Click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Verify the OTP and set a new password. The whole process takes under 2 minutes.

Log in to your account, go to Settings, and click on "Identity Verification." Upload a clear scan or photo of your National ID or passport. Verification is typically completed within 24 to 48 hours.

Payments & Financial Transactions

995app currently supports deposits and withdrawals via bKash, Nagad, and Rocket. More payment methods will be added in the future. To learn more, Payments Page View.

The minimum deposit on 995app is just ৳500, so you can start gaming even on a small budget. The maximum deposit limit depends on your account tier and the payment method you use.

Once a withdrawal request is approved, funds typically arrive in your mobile banking account within 15 minutes to 2 hours. Processing may take slightly longer on bank holidays.

995app does not charge any transaction fees. However, bKash, Nagad, or Rocket may apply their own transaction fees, as set by the respective mobile banking operator. For more details, Transactions Page View.

If your request is still in "Pending" status, you can cancel it from the transactions section of your account. Once it moves to "Processing" or "Completed", it can no longer be cancelled.

Bonuses & Promotions

After your first deposit as a new 995app user, you'll receive a welcome bonus. You may also be eligible for a special free bet offer right after registration. To see the latest offers, Promotions Page Visit.

To withdraw a bonus, you generally need to meet a wagering requirement — meaning you must place bets totalling a specified multiple of the bonus amount. Each bonus has its own terms, which are clearly stated in the offer details.

You'll receive a referral bonus whenever someone registers using your referral link or code and makes their first deposit. The bonus amount is based on the referred friend's deposit.

Weekly or monthly cashback offers are credited automatically to eligible players' accounts. If your total bets exceed a specified amount, you'll receive a set percentage of your losses back.

Gaming & Betting

995app lets you bet on all major sports worldwide — including cricket, football, tennis, hockey, and badminton. With Live Betting, you can also place instant bets on matches already in progress. To learn more, Sports Events Page View.

Log in to your account Lottery page Go there, select your preferred lottery series, then pick your numbers or use a random selection. The ticket price will be deducted from your balance.

High Roller status can be earned through regular betting and depositing a specified amount. High Roller members enjoy higher betting limits, exclusive bonuses, and dedicated support. High Roller page Find out more from.

Once a bet is confirmed, it generally cannot be cancelled. However, in some cases a cash-out option may be available within a set window before the match begins.

Security & Privacy

Yes. 995app uses SSL encryption to keep all your data secure. Your personal information is never sold or shared with third parties. To learn more, Privacy Policy Read.

Go to Account Settings and find the 2FA option under the "Security" section. Enable OTP verification with your mobile number. From then on, a code will be sent to your phone each time you log in.

Change your password immediately and log out of all active sessions. Then notify our support team. 995app will never ask for your password or OTP via email or phone — treat any such request as a scam.

Mobile App & Technology

The 995app mobile app can only be downloaded directly from our official website. App page Choose the Android or iOS version and install it. Even if it's not available on Google Play or the App Store, you can install the APK directly.

The 995app runs smoothly on Android 6.0 and above, and iOS 12 and above. For the best experience, at least 2GB of RAM and a stable internet connection are recommended.

First, fully close the app and reopen it. Clear the cache and check your internet connection. If the problem persists, uninstall the app and install the latest version. If you're still experiencing issues, Log In via Web Browser Here.

Yes. The 995app mobile app includes all the features available on the website — deposits, withdrawals, betting, Live Casino, lottery, and promotions. You'll also receive push notifications for new offers and updates.
If you can't find the answer to your question here, reach out to our 24/7 live chat support or support@995app.bet send us an email.

General Information About 995app

995app is one of Bangladesh's most popular online gaming and Sports Betting platforms. Every day, millions of users across the country bet on cricket, football, and other sports, play the lottery, and enjoy Live Casino on 995app. Its support for familiar local payment methods — bKash, Nagad, and Rocket — makes it a particularly preferred choice among Bangladeshi users.

995app is simple to use. You can register from your smartphone in just a few minutes. A welcome bonus is available as soon as your account is created, and your first deposit comes with additional perks. Latest Promotions page Keep an eye out and you'll catch the latest offers.

Responsible Gaming

995app is committed to responsible gaming. We provide a range of tools and support to help ensure gaming stays within the bounds of entertainment. The platform is strictly prohibited for anyone under 18. To learn more, Responsible Gaming Page View.

Support & Contact

Our support team is available 24/7, every day of the week, for any issue or question you may have. Help is available via live chat, email, and phone. We aim to resolve most queries within an average of 2 minutes.

Quick Navigation
Account & Registration Payments & Transactions Bonuses & Promotions Gaming & Betting Security Mobile App
Register Sign In Payment Information Responsible Gaming

Why wait? Get started right now

Sign up with 995app, claim your welcome bonus, and dive into your favorite gaming experience.

Register Now Sign In
বাংলা