995app Terms and Conditions – Please Read Before Using Our Services

1 Introduction

995app (hereinafter referred to as the "Platform", "we", or "us") is an online gaming and Sports Betting platform serving users in Bangladesh and other countries. These Terms and Conditions constitute a legally binding agreement between 995app and all of its users.

By creating an account on 995app or using any of the platform's services, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. If you do not agree with any part of these terms, please refrain from using the platform.

These Terms and Conditions are governed by our Privacy Policy and Responsible Gaming Policyapplies jointly. Together, these three documents form the complete agreement governing the use of 995app.

2 Definitions

Definitions of key terms used throughout these Terms and Conditions are provided below:

• "User" Any individual who has created an account on or is using 995app.
• "Account" A personal account registered on 995app through which the platform's services are accessed.
• "Bet" The act of wagering money on the outcome of a game or event.
• "Balance" The total amount of funds currently available in your account.
• "Bonus" Additional funds or benefits granted for promotional purposes.
• "Wagering Requirement" The number of times you are required to wager a bonus before it can be withdrawn.
• "KYC" Know Your Customer – identity verification process.

3 Account Registration & Usage

Each individual may register only one account on 995app. Creating multiple accounts is strictly prohibited and will be treated as a punishable offense. All duplicate accounts will be closed and the associated balances may be forfeited.

You must meet the following requirements at the time of registration:

• You must provide accurate and truthful information. Accounts created using false information will be suspended.
• The mobile number used during registration must belong to you.
• Keeping your password confidential is your responsibility. You must not allow anyone else to access your account.
• Please notify us immediately if any information on your account changes.
• You are required to submit the necessary documents for KYC verification.

4 Age & Eligibility

995app is strictly for individuals aged 18 and above. Minors are not permitted to use this platform under any circumstances. We reserve the right to request age verification documents at any time.

If we have reason to believe that a user is underage, we reserve the right to immediately suspend or permanently close that account. Any transactions made by underage users will be considered void and no refunds will be issued.

Additionally, citizens of countries where online gaming is fully prohibited are not permitted to use 995app. It is solely the user's responsibility to be aware of and comply with the laws of their own country.

5 Betting Rules

Before placing a bet on 995app, please read the specific rules for each event carefully. Once a bet is confirmed, it cannot be changed or cancelled — unless a cashout option is available for that particular event.

• Minimum and maximum stake limits are set for each bet and may vary depending on the event.
• If incorrect odds are displayed due to a technical error, 995app reserves the right to void the affected bet.
• If an event is cancelled or only partially completed, the bet is generally considered void and the staked amount is refunded.
• Odds in live betting can change rapidly. The odds displayed at the time of bet confirmation are final.
• If evidence of system manipulation or fraud is found, all associated bets will be voided.
• Coordinated betting across multiple accounts on the same event is strictly prohibited.

6 Payments & Transactions

995app supports all major mobile banking services in Bangladesh for deposits and withdrawals, including bKash, Nagad, and Rocket. For full payment details, visit our Payment Page View.

• Deposits are usually credited to your account instantly. If there is any delay, please contact support.
• Withdrawal requests are typically processed within 3–24 hours.
• KYC verification must be completed on your account before any withdrawal can be processed.
• Withdrawals must be made through the same payment method used for the deposit (where applicable).
• We are obligated to report any money laundering or suspicious transactions to the relevant authorities.
• Minimum Deposit & Withdrawal Amount Payments page stated.

7 Bonuses & Promotions

995app regularly offers bonuses and promotions. Each bonus comes with its own terms and validity period, which are detailed on the promotions page. To see the latest offers, visit our Promotions Page Visit us.

• To withdraw bonus funds, you must first meet the applicable Wagering Requirement.
• Claiming the same promotion more than once is not permitted.
• A bonus is only applicable to the account it has been credited to.
• Providing false information or attempting to manipulate the system to claim bonuses will result in account termination.
• 995app reserves the right to modify or cancel any bonus offer at any time.
• Expired bonuses will be automatically removed from your account.

8 Responsible Gaming

995app believes gaming is meant to be enjoyed, not to become an addiction. We encourage all our users to play responsibly. Our platform offers a range of tools to help you set your own limits.

• You can set your own deposit limits, session limits, and loss limits.
• You may request a self-exclusion or cooling-off period at any time if needed.
• If you experience any gaming-related issues, our support team is here to help.

For more details, visit our Responsible Gaming View the page.

9 Security & Privacy

995app takes the protection of your personal information and financial data very seriously. We use SSL encryption and other advanced security technologies. To learn more about how we collect and use your data, Privacy Policy Read more.

• Never share your login credentials with anyone.
• Exercise caution when accessing your account over public Wi-Fi.
• If you notice any suspicious activity, please notify us immediately.
• 995app will never ask for your password via email or phone.

10 Account Suspension & Closure

995app reserves the right to temporarily or permanently suspend your account for any of the following reasons:

• Violation of these Terms and Conditions.
• If registration was completed using false information, or if KYC verification is not provided.
• Operating multiple accounts.
• If evidence of system manipulation or fraud is found.
• If there is suspicion of money laundering or any other illegal activity.
• If the account holder is identified as a minor.

Whether your balance is refunded upon account termination depends on the circumstances. In cases of fraud or misconduct, the balance may be forfeited.

11 Dispute Resolution

If you have a dispute regarding any betting outcome or transaction, you must notify our support team in writing within 72 hours of the incident. We typically resolve complaints within 5 business days.

The decision of 995app shall be considered final. However, if you are not satisfied with our decision, you may file a complaint with the relevant licensing authority. For inquiries, email: support@995app.bet.

12 Right to Amend Terms

995app reserves the right to update these Terms and Conditions at any time. For significant changes, we will notify users via email or platform notifications.

Continued use of the platform after any changes have been made will be taken as your acceptance of the updated terms. We therefore recommend checking this page regularly.

For any questions regarding these terms and conditions, please contact us: support@995app.bet